A customer called me last night. He’s quite okay but I feel irritated by his way of asking the questions. However this is not right, how could I feel annoyed although a year ago, I was very excited whenever a customer calling me even he/she asked a stupid thing. This not-so-good manner that growing slowly in me because……
1. I know I can find more better customer than him
2. I have a big ego because I believe; my agent should handle this problem, not me.
Not sure, if this is the right attitude …

Last Sunday I had dinner with Faiz and Abang Zohdi at San Francisco, Bukit Jelutong. That was my first time going there and it rather feels a bit awkward for me with the restaurant’s surroundings. We ordered San Francisco Special Pizza as our main dish. Actually, I am more interested to order Lamb Chop, but I still want to taste Tunku Jackie’s lamb chop first (I heard that her lamb chop is scrumptious). - Yeah, I had never tasted lamb chop in my whole life.

Customer service is …

4:11am, 4 May 2009-05-04
Finally, I am back on my laptop (with internet connection) again after 42 hours.
Faiz fetched me up and sent me back home today. We had a great discussion as usual while in the car. He shared with me a phrase that he learned from his father and practically applying it well with his job performances since the past 2 weeks.
“Kill the subject!”

Yeah, I am pretty sure you knew the word “take action” or “do it now’…..but what the heck does this mean?
You told me you want …